Privacy Policy

This policy applies to information collected through our website, customer accounts, support channels, and booking services operated by Windy City Global Travel.

We may collect the following categories of information:

• Account details — name, email address, phone number, and login credentials.
• Booking details — traveler names, dates, destinations, preferences, and payment status.
• Support requests — messages you send through our support forms or email.
• Reviews and stories — feedback you choose to submit for publication after moderation.
• Technical data — IP address, browser type, device information, and usage logs for security and performance.

We use your information to:

• Process searches, bookings, changes, and refunds.
• Provide customer support before, during, and after travel.
• Send confirmations, alerts, and service-related communications.
• Improve our website, detect fraud, and maintain security.
• Publish traveler reviews or stories you submit and approve for display.

We share necessary booking data with airlines, accommodation providers, payment processors, and other suppliers to fulfill your trip. These partners process data under their own privacy policies. We do not sell your personal information.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. See our Cookie Policy for details and to manage your choices. You can also control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records may be kept for several years as required by travel regulations and accounting rules.

You may:

• Update profile information from your customer account where available.
• Request help with access, correction, or deletion by contacting us.
• Unsubscribe from marketing emails using the link in those messages.

We use administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections and access controls. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Our services are not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent.

We may update this policy from time to time. Material changes will be posted on this page with a revised date. Contact us at hello@wcgt.com or via our support form with privacy questions.